Meeting us before your flight?
Our meet-and-greet team will wait at:Terminal 3
Departures / Ground Floor, Zone D
Opposite the BA check-in desks
Dropping your bag off?
Our meet-and-greet team will wait at:
Arrivals / after Customs
Next to "Virgin Limo" desk
Please note, we do not currently have a permanent stand
- Our team will arrive at the meeting area on or before your booked pick up / drop off window
- Our team will contact you via SMS once they are in position to receive or hand back your luggage.
- Can't find us? We might be assisting another customer, Please contact our Customer Support team via email: firstname.lastname@example.org or call on +44 (0) 203 384 6677