We cannot take any bags over 32kg but there are no size restrictions for the Airport Delivery and City Delivery services. However, please let us know if you have any oversized luggage when making a booking.
If you’re using the Bag Check-In service your checked baggage must be within your booked allowance for your flight. You can find this information on your Airlines e-ticket or during online check-in.
It is your responsibility to ensure that your checked bags are within your booked weight as our drivers No Longer weigh bags for Bag Check-In bookings at the door.
This is because we found hand-held scales were less accurate than industry standard scales. So to minimise room for error, we too use industry standard scales.
If items are found to be overweight when being security screened, we'll either pay for the excess on your behalf & (reclaim once check-in is completed) or notify you straight away to collect from our Airportr Team.
(See Help & Support for Maps of terminal Meeting points at London Heathrow, Gatwick & Luton airports.