You can use the service if you’re travelling with British Airways or American Airlines from London and catching a connecting flight later in your journey.
Whilst we can tag your bags to your final destination, you may be asked to repatriate your bags at your connecting airport and pass through customs before resubmitting them for your next flight. This differs depending on location but you’ll be instructed to do so when you land if this is the case.
With USA and South Africa specifically, you will always have to collect your luggage from the first carousel and self-transfer it, due to customs regulations.
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