If you’re having your bags delivered to the airport, ensure you /your bags are ready for the beginning of your 1 or 3 hrs pick up slot.
You’ll then need to tell us when you would like to collect from the AirPortr team in departures, before checking in with your airline and security and .. (Minimum of 2 hours prior to departure).
If you're having your bags delivered from the airport into London drop your bags with the AirPortr meet and greet team in the Check-In area after customs.
Your bags will be delivered to your chosen location, during a pre-selected 1 or 3-hour delivery window.
Should your flight arrive early or perhaps later than scheduled, please inform our Customer Support Team on +44 (0) 203 384 6677 to coordinate your bag handover with the AirPortr team who will meet you in the terminal.
Map of AirPortr Meeting Points
Please note that our team will attempt to contact you via email and telephone so will require a contactable mobile number to be added when you book online.