My bags could not be checked in, where do I meet you to get them back?

In the unlikely event that the airline hasn't been able to accept your bags, we’ll need to meet you at the airport to return them to you. Customer Support will give you a dedicated time and location to meet the driver with your bags before you go through security. The location will depend on the airport you’re travelling from/to and which airline you’re flying with.

The Customer Support team will be in touch with you directly to arrange, so there isn't anything further you need to do. If you wish to reach out to Customer Support you can do so here.