Where should I meet your representatives if my bags are reassigned?

In the event that we've asked you to meet us at the airport to collect your baggage, our meet-and-greet team will meet you in the following locations:

London Heathrow Terminal 5

Please meet us on the Departure level, under the large " Zone B" sign.

Please note we do not have a permanent stand.

Can't find us? We might be assisting another customer. Please give us a call on +44 203 384 6677.

Geneva Airport

Please approach SWISS staff at counter 100, and tell the agent you need to collect your Airportr baggage. They will have your bags ready for collection. Should you have any issues, please call us on +41 800 838 664.

Zurich Airport

Please approach SWISS staff at the supervisor check-in counter, and tell the agent you need to collect your Airportr baggage. They will have your bags ready for collection. Should you have any issues, please call us on +41 800 838 664.