What if I don't have a boarding pass?

We will need to verify your boarding pass for the Bag Check-In service.

Boarding Passes are issued by your Airline and will be required by each passenger,  to use the bag check-in service. This will help us to confirm passenger identification and flight details, as well as your baggage allowance. 

If you aren't able to check-in for your flight online or download/print your boarding pass prior to the start of your collection window”....

We can convert your booking for “Airport Delivery”, where our Airportr team handover your bags, at least 2 hours before your flight is scheduled to leave. (See Find us at the airport)  

However, if there is another person on your flight that has a boarding pass - Your bags may be accepted under their name, providing they have the total allowance to cover all check-in items. Otherwise, an excess fee will be charged by the airline. 

If Baggage Pooling is permitted by your airline, as is with Easyjet:  

Just the lead passenger is required to be present at the start of your pick up slot, with their passport and group boarding pass. (Please note:  All passengers must be on the same flight booking reference)

Cancellations

We provide a full refund for cancellations made up to 2 hours before the start of your collection window. If a booking is cancelled Less than 2 hours before the start of your collection window, there will be a cancellation fee charged, equal to the cost of standard collection, and issue a refund or a credit for your next booking.