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Departures: How do I view, amend or cancel my booking?

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AirPortr HQ
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You may view, amend or cancel your booking by logging into your Airportr account.

Select 'View booking' and then 'Edit' on the section of the booking you wish to change.

*When you select "edit bags", we also display remaining time slots. If you do not need to amend your time slot, simply update the number of bags and click confirm to save your changes.
 
All saved changes shall be displayed in your account after refreshing the page which include any pricing adjustments for bags added or removed.

It is possible to make changes to the following sections of your booking (based on capacity and availability at the time of your amendment):

  • Number of bags (Can also be added with our driver during collection) 

  • Time of your collection or delivery 

  • Contact details (email / telephone number)

 
Bookings can be amended or cancelled free-of-charge, up to 2 hours before the start of your collection slot (for the departure service), or 2 hours prior to your flight departure (for the arrival service). You will be charged/refunded accordingly.
 

The following information cannot be changed once your booking has been confirmed, however you can cancel your existing order and then rebook your Airportr collection with your new flight details:

  • Flight Number

  • Departure date

  • Collection date

  • Airport of departure

If you need any further assistance, please Contact us.

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