Why can't I see my preferred pick-up slot?

Our online booking engine will determine the range of collection slots available to you. These are based on a range of factors such as your location, airline, airport, and the time of your flight - and ensure we have enough time to safely collect, transport, and check-in your bags for your flight. 

If you can’t see your preferred slot, it is probably because of one of these reasons:

• There isn’t enough time for us to get to your address 

• There isn’t enough time between your preferred slot and your flight departure

• We only operate in your area at certain times of day

• Online check-in for your airline won’t be available at that time, and you need to be checked-in when we arrive

Passengers flying to, or from, Zurich Airport:

If you're flying into, or from Zurich Airport, we suggest you check SBB's Flight Luggage page to see if any alternative products would be of help.