What is the Oversized Baggage Handling Fee?
The Oversized Baggage Handling Fee is a one-off charge of £10 applied when baggage does not fall under the standard categories of luggage (e.g., suitcases or bags or child equipment or, disability aids. This fee covers the extra handling and processing required for these unusual items.
What types of items are considered oversized or non-standard?
Items considered oversized or non-standard include, but are not limited to:
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Boxes (of any size)
- Sports equipment
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Any item that does not resemble a standard suitcase or bag
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Unusual or irregularly shaped packages that require special handling
Why is there an additional fee for oversized or non-standard items?
Non-standard or oversized items often require special attention and handling during check-in, loading, and transport. These items may not fit into the automated baggage systems and need to be processed manually, which incurs additional costs. The £10 fee helps cover these extra operational costs.
Does the fee apply to disability aids or child equipment?
No, the fee does not apply to essential items such as:
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Disability aids (e.g., wheelchairs, walking frames)
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Child equipment (e.g., strollers, car seats) These items are exempt from the oversized baggage fee.
Is sports equipment considered oversized baggage?
Most sports equipment (such as golf clubs, skis, snowboards, or bicycles) will be subject to the £10 oversized baggage handling fee. However, the airline may have its own specific baggage size and weight restrictions for the flight, so it’s always a good idea to check the airline’s baggage allowance policy in advance.
How can I avoid the £10 oversized baggage handling fee?
Please ensure that all luggage is packed in standard suitcases, bags, or approved travel containers. If you plan to check in non-standard items, try to fit them into regular luggage where possible.
Select the appropriate baggage type when placing your booking (Standard Bags) and advise your driver when processing check-in at the doorstep. (Child equipment Pushchairs, Car seats etc)
How is the fee paid, and when do I pay it?
The £10 fee is typically paid during the booking process online or you may be asked to pay the fee during the baggage collection at the doorstep if your item is identified as oversized or non-standard.
What happens if I refuse to pay the fee?
If you refuse to pay the oversized baggage fee, the handling service may deny the transport of non-standard items. In some cases, this could result in delays or needing to repackage your item into acceptable luggage.
Can the fee be refunded if my oversized item isn’t transported?
If we are unable to transport your oversized item due to operational issues, you may be entitled to a refund of the £10 fee. However, if the item is denied transport because it wasn’t compliant with baggage policies, the fee is likely non-refundable.
10. Where can I find more information on oversized baggage policies?
You can usually find detailed baggage policies, including information on oversized items, on the airline’s official website. It’s recommended that you review these guidelines before travelling to avoid unexpected fees or issues at the airport.
By understanding and preparing for the handling of oversized or non-standard baggage, you can avoid surprises and ensure a smoother check-in process.
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