Yes, for some flights, we can collect your bags from 25 hours up to 72 hours before check-in opens. Currently, this service is available for British Airways flights departing from London Gatwick or London Heathrow & Swiss flights departing from Zurich Airport.
How does the collection process work?
- Collection: A driver will collect your bags during your chosen time slot. Ensure that the required individuals are present with a valid Passport.
- Secure Storage: Your bags will be held in our secure storage until you check in and have your boarding pass.
- Notification: Once you’ve checked in, we’ll be notified automatically—there’s nothing more you need to do.
- Check-In: When the drop-off & check-in window opens, we will deliver your bags to the airport and hand them over to the airline. You will receive confirmation and bag tags.
When do I need to be checked in?
- For flights departing before 3 PM, check in by 11:59 PM the night before.
- For flights departing after 3 PM, check-in by 11:59 AM on the day of your flight.
What if the check-in window opens during my collection slot?
If the driver arrives before the check-in window opens, we can still collect your bags. However, once the check-in window opens, you must be checked in and have your boarding pass for us to complete the collection.
What happens if I can’t check in?
If the check-in window has opened and you’re unable to check in online, this may prevent us from completing your booking. In such cases, your bags may need to be returned to you at the airport before you go through security. For more details, please see our additional resources.
If you have further questions or need assistance, feel free to reach out to our Customer Support team!
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