What is an excess baggage charge?
An excess baggage charge is a fee imposed by the airline when you check in more bags than your baggage allowance permits. This fee can vary based on the airline's policies.
How is my baggage allowance determined?
Your baggage allowance is specified when you purchase your airline ticket and depends on factors such as the airline, route, ticket type, and loyalty status. You can find this information in your confirmation email and on the airline’s Manage Booking platform.
How can I purchase additional checked bags?
If you need to purchase extra checked bags, you can usually do so online via your airline’s Manage my Booking platform.
What factors influence excess baggage fees?
Excess baggage fees may be based on:
- The number of additional bags checked in
- The individual or combined weight of your bags
- Whether any items are oversized as defined by the airline
What should I do if I have more bags than my allowance?
It is your responsibility to check your baggage allowance. If you request us to check in more bags than allowed, the airline will inform AirPortr of any excess baggage fees.
We will pay these charges on your behalf to avoid delays, and they will be automatically charged to your payment card.
You will receive an email with both the AirPortr payment receipt and the airline-issued excess baggage receipt.
Are there any weight restrictions I should know about?
Yes, AirPortr will not accept items that weigh 32 kg (70 lbs) or more.
What should I do if I think I was charged incorrectly for excess baggage?
If you believe you were charged incorrectly, you need to address this issue directly with your airline, as they are responsible for your baggage allowance.
What if my airline confirms there was an incorrect charge?
If your airline confirms that there was an incorrect charge, please contact our Customer Support Team and provide the airline booking reference along with proof of allowance for further assistance.
If you have any additional questions or need help, don’t hesitate to reach out to our Customer Support team!
Comments
0 comments
Article is closed for comments.