If you're experiencing issues while trying to make a booking, please try the following:
- Ensure you’re entering all required flight details correctly.
- Refresh the page or try using a different browser.
- If problems persist, click the ‘Help’ icon at the bottom-right of your screen to contact our Customer Support team.
I can’t find my flight on the booking form. What does this mean?
If you cannot find your flight or receive an error message, it may indicate that the flight is not currently serviced by Airportr. Please ensure you’re entering the correct flight information.
What information do I need to provide if I need assistance?
To help us assist you more effectively, please provide:
- Your flight number(s) (include all flight numbers if your journey has multiple legs)
- The date of your flight
- A brief description of the issue you’re facing
Can I book if I have a connecting flight?
Yes, you can book for connecting flights. Please enter each flight segment when prompted in the booking form.
Is there a customer support email I can reach out to?
Yes! You can email us at support@airportr.com for assistance with your booking.
How long does it take to get a response from Customer Support?
We aim to respond to all inquiries within 24-48 hours, depending on the volume of requests.
What if I still can’t complete my booking?
If you’re still unable to complete your booking after trying the above steps, please contact our Customer Support team via the ‘Help’ icon or email us at support@airportr.com. We’re here to help!
If you have any more questions or need further assistance, don’t hesitate to reach out!
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