Should I weigh my bags before the driver arrives?
Yes, we recommend weighing your bags before our driver arrives to ensure they fall within your airline’s weight limit.
Can the driver help me weigh my bags?
Yes, your driver can also weigh your bags at the doorstep to double-check their weight. This is to ensure your baggage doesn’t exceed the airline's weight limit of 32kg, as items over this limit cannot be accepted by the airline.
Are the scales used by the driver calibrated?
Our doorstep scales are not officially calibrated. If your bag is close to the 32kg limit, we may ask you to remove a few items to ensure it can be accepted.
Who is responsible for managing baggage allowance?
It is your responsibility to manage your baggage allowance according to your airline’s policy. Airportr does not have access to your specific baggage allowance details.
What happens if my bag exceeds the weight limit?
Any bags exceeding your allowance (up to 32kg) may incur extra charges. We recommend addressing any extra baggage or weight charges with your airline before departure to avoid additional fees.
What should I do if I have questions about my baggage?
If you have any questions or need assistance, feel free to reach out to our customer service team!
By following these guidelines, you can help ensure a smooth experience when using Airportr.
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