Departures: How this service works?

STEP 1

Book your pick-up

Book anytime - it's simple and only takes a minute. Choose a collection slot at a time that works for you, anywhere within our service areas.

STEP 2

We arrive and pick up your bags

We come to your address at your chosen time, typically the day before you fly. Our friendly driver will check your ID, seal, secure and collect your bags. Please ensure you complete your online check-in before we arrive.

STEP 3

We check them in for you

You'll be able to track your luggage from collection until we hand over to your airline. We'll let you know via email and SMS when this is done and send you digital airline baggage receipts as confirmation. Then pick up your bags in the normal way after landing, or use our arrival service to have them delivered to your door! (available on selected routes)

STEP 4

You travel hands-free to the airport

Enjoy a hands-free journey to the airport, and skip the Bag Drop queues when you get there. See just how much easier it is to travel without baggage!

Helpful articles: 

What if my collection is scheduled before check-in opens?

If your collection is before check-in opens, please ensure that you complete your online check-in as soon as it becomes available to avoid any delays.

Benefits

• Travel bag-free to the airport.
• Skip terminal queues and head straight to security.