How to Make a Booking

Airportr allows you to book secure luggage collection and delivery services for eligible flights, helping you travel hands-free and avoid check-in queues. This guide outlines how to complete a booking, from checking availability to payment confirmation.

1. Confirm Service Availability

Before making a booking, confirm that Airportr is available for your journey:

• Supported services: Departure (luggage collection and airline check-in) and Arrival (luggage delivery).

• Supported locations: London Heathrow, London Gatwick, Zurich, Geneva, Frankfurt, and Vienna.

• Supported airlines: Airportr works only with selected partner airlines.

For a full list, see Getting Started: Supported Airlines and Airports.

2. Begin the Booking Process

To start your booking:

1. Go to airportr.com.

2. Select Book now.

3. Choose Departure or Arrival service.

4. Enter your flight details:

   • Airline

   • Flight number

   • Travel date

   • Airport

5. Confirm the number of bags you want to check in or have delivered.

3. Enter Collection or Delivery Details

Once your flight is validated:

• For Departure Service:

  • Enter your collection postcode and address.

  • Select a collection date and time slot.

• For Arrival Service:

  • Enter your delivery postcode and address.

  • Select a delivery date and time slot.

  • Upload a photo of your bag tag (if required).

4. Select a Time Slot

Airportr offers different types of time slots:

• Super Saver – 6-hour window (with a 2-hour ETA)

• Saver – 3-hour window

• Premium – 1-hour window

Prices vary depending on time slot selection and location.

5. Provide Passenger and ID Details

During the booking:

• Add the names of all travelling passengers using the service.

• Upload or confirm ID documentation where required (e.g. passport).

• Confirm online airline check-in is completed before collection.

6. Review and Confirm Your Booking

Before proceeding to payment:

• Review all booking details: address, flight, time slot, number of bags.

• Apply any promotional codes at checkout.

• Read and agree to Airportr’s terms and conditions.

7. Complete Your Payment

To finalise your booking:

• Enter your card details via the secure payment portal.

• Accepted payment methods typically include credit/debit cards and Apple Pay or Google Pay (where supported).

• Once payment is confirmed, you will receive:

  • A confirmation email with your booking details

  • A receipt of payment

  • Links to manage or amend your booking

8. Manage Your Booking After Confirmation

Once your booking is complete, you can:

• View and edit booking details

• Add or remove bags

• Amend your address or time slot

• Cancel the booking if needed

• Upload any required documents (e.g. customs declaration)

All actions can be completed by logging into your account at airportr.com.

Contacting Customer Support

If you require assistance:

• Visit the Airportr Help Centre

• Click the Help button at the bottom of our website. Our virtual assistant will guide you and connect you to a human if needed.

Customer support is available seven days a week to assist with any queries or concerns.