Understanding Service Limitations

Services Available Through Airportr

Airportr provides a range of baggage services including:

• Bag Check-In from Home: Collection of your bags from your home, hotel, or office for check-in onto your flight.

• Bag Delivery on Arrival: Delivery of your bags from the airport to your destination after arrival.

These services are offered in partnership with specific airlines and are subject to eligibility based on your booking details.

Always confirm service availability for your airline, flight, and location when booking.

Geographic Service Limitations

Airportr services are available in specific cities, airports, and zones. Service coverage varies by:

• Airport availability: Only certain airports are supported (e.g., London Heathrow, London Gatwick, Geneva, Zurich, Vienna, Frankfurt).

• Pick-up and delivery areas: Some postcodes may fall outside of serviceable zones.

• Country regulations: Customs and immigration rules may restrict service availability.

You can check service availability by entering your postcode on the Airportr booking platform.

Airline and Flight Eligibility

Not all flights and airlines are supported for all Airportr services. Common limitations include:

• Only partner airlines are eligible for Bag Check-In from Home.

• Flights must usually depart within a certain timeframe after baggage collection.

• Some airlines or destinations may impose restrictions on checked baggage services.

If your airline is not listed during booking, Airportr services may not be available for your journey.

Baggage Type and Size Restrictions

Airportr has specific requirements regarding the types and sizes of baggage accepted:

• Standard items: Suitcases, rucksacks, duffel bags.

• Oversized items: Must be booked as an oversized item (e.g., bicycles, surfboards).

• Prohibited items: Dangerous goods, restricted materials, and valuables such as cash or jewellery.

Each item must meet airline and Airportr size and weight limits.
Always review Airportr’s baggage policy before booking to avoid service refusal.

Same-Day and Next-Day Service Restrictions

Depending on your booking time and location, same-day or next-day services may be restricted:

• Cut-off times: There are fixed cut-off times for collections to match airline check-in requirements.

• Last-minute bookings: May not be accepted if outside operational windows.

• Public holidays and peak times: Availability may be reduced during high-demand periods.

Booking early ensures you secure your preferred collection and delivery windows.

Special Requests and Limited Accommodations

Airportr aims to accommodate special requests, but limitations apply:

• Special handling for medical equipment or mobility aids may require prior approval.

• Fragile or delicate items are transported under standard handling conditions.

• Large group bookings (e.g., tour groups) should be arranged in advance to ensure capacity.

Contact Airportr early if you have unusual requirements to check feasibility.

What Happens if Your Location or Service Is Not Supported

If you attempt to book a service in an unsupported location or for an unsupported airline:

• The booking platform will automatically notify you that the service is unavailable.

• You will be unable to proceed with checkout if eligibility criteria are not met.

Alternative solutions may be available, such as using baggage delivery only (without check-in), depending on your circumstances.

Contacting Customer Support

If you require assistance:

• Visit the Airportr Help Centre

• Click the Help button at the bottom of our website.
  Our virtual assistant will guide you and connect you to a human if needed. Customer support is available seven days a week to assist with any queries or concerns.