Baggage Policies

Understanding What Bags Are Accepted

Airportr accepts a variety of standard baggage types in line with airline partner policies. These include:

• Suitcases (hard or soft shell)

• Duffel bags

• Rucksacks and backpacks

• Trolley cases

All bags must be:

• Fully closed and securely zipped

• Able to withstand normal handling

• Free of prohibited or dangerous items

Bags that cannot close properly or show signs of damage may be refused at collection.

Checking Baggage Size and Weight Limits

To ensure your bags are accepted:

• Maximum weight per item: Typically 32kg (based on airline policy)

• Maximum linear dimensions: Varies, but generally must not exceed airline size restrictions

• Oversized items: Must be pre-approved and are subject to availability

It is your responsibility to verify your airline’s baggage allowance and ensure your bags comply with both airline and Airportr policies.

Identifying Prohibited Items

For safety and compliance, certain items are strictly prohibited in bags handled by Airportr, including:

• Hazardous materials (e.g., flammable liquids, gases, explosives)

• Sharp objects not securely packed

• Firearms and ammunition

• Lithium batteries not contained within a device

• Perishable or live items

• Cash, jewellery, passports, or travel documents

For a complete list of restricted items, refer to your airline’s dangerous goods policy and Airportr’s terms of service.

Labelling and Tagging Your Bags

Before collection:

• Attach your airline’s baggage tag if already issued (if not, Airportr will apply one)

• Include a visible name label with your contact number and destination

• Ensure old flight tags are removed to prevent misrouting

Proper labelling helps ensure accurate handling and check-in of your bag.

Declaring Special or Fragile Items

If your bag contains fragile, unusual, or valuable contents:

• Declare these during the booking process using the “special handling” notes section

• Items such as instruments, strollers, or sports equipment must be disclosed in advance

• Airportr does not accept liability for undeclared valuables or fragile contents damaged in transit

Unapproved special items may be rejected at collection.

Understanding Responsibility During Transit

Responsibility for your baggage depends on the journey stage:

• Before airline check-in: Airportr is responsible after collection

• After check-in: The airline assumes responsibility

• Delivery on arrival: Airportr takes over once bags are released by the airline

Always track your bag status using email or SMS updates from Airportr.

Handling Bag Refusals or Policy Violations

Your bag may be refused at the time of collection if:

• It exceeds weight or size limits

• It contains restricted items

• It is unsafe for transport (e.g., leaking, unsealed)

• You fail to be present at the collection point

In such cases, you will be notified and may need to rearrange your booking or remove prohibited items before reattempting collection.

Contacting Customer Support

If you require assistance:

• Visit the Airportr Help Centre

• Click the Help button at the bottom of our website.
  Our virtual assistant will guide you and connect you to a human if needed. Customer support is available seven days a week to assist with any queries or concerns.