I don't think my bag was overweight or in excess - what can I do?

Excess charges are applied by the airline you are flying with, rather than AirPortr.

When we charge an excess charge, we include a photo of the receipt we received from the airline.

If you believe you were charged in error, please email our team on hello@portr.com and include:

• Your booking reference with AirPortr (starts with “AP”)
• A photo or screenshot of the receipt verifying your luggage allowance with your airline
• Any further details such as if you purchased the allowance after booking it

We aim to respond within 48 hours and will investigate what's going on.