Excess charges are applied by the airline you are flying with, rather than AirPortr.
When we charge an excess charge, we include a photo of the receipt we received from the airline.
If you believe you were charged in error, please email our team on email@example.com and include:
- Your booking reference with AirPortr (starts with “AP”)
- A photo or screenshot of the receipt verifying your luggage allowance with your airline
- Any further details such as if you purchased the allowance after booking it
We aim to respond within 48 hours and will investigate what's going on.