COVID-19 (Coronavirus) - Response and Impact

Due the high volume of customers currently needing our help, please only contact us if your booking was due to be collected in the next 72 hours.

Given the extensive travel restrictions now in place across the world, as well as our duty of care to employees, AirPortr has decided to temporarily suspend services during this period of disruption.

Services will remain unavailable until 31st September 2020, but this may be extended depending on the COVID-19 situation at the time.

FAQs

What do I do if I have a booking with you?

If your booking is affected by this closure, we will contact you to offer a refund or service credit for rebooking.

Any bookings made for pickup before 31 September 2020 will be cancelled. Beyond that, we will monitor the situation and contact you if your booking is affected.

Will I get a refund?

You are entitled to a full refund if cancelled 3 hours before collection. 

I fly after the 31 September - should I book?

Yes, you can book with confidence. We are constantly monitoring the situation, and in the event that your booking cannot be serviced, we will contact you to you offer a full refund.

When will you resume operations?

We are monitoring the situation closely and will be fully operational again once the demand for air travel re-establishes itself.