COVID-19 (Coronavirus) - Response and Impact

Given the extensive travel restrictions now in place across the world, as well as our duty of care to employees, AirPortr is not currently operating services during this period of disruption. We’ve been extremely busy behind the scenes, using this time to invest in transformational, next-generation products which you can find out more about here. 

We're continually evaluating the travel landscape and liaising with our airline partners on the feasibility of resuming operations. Given the short-term uncertainty around travel restrictions, we're currently accepting bookings for flights from 15^th March 2021. Should the travel landscape improve before then, this date may be brought forward. 

FAQs

What do I do if I have a booking with you?

If you have booked a collection for a flight prior to 15^th March 2021, we will contact you shortly to offer you a refund or service credit for rebooking.

If you have booked a collection for a flight on or after 15^th March 2021, we expect to be able to service your booking. In the event that your booking needs to be cancelled, we’ll be sure to let you know with plenty of notice.

Will I get a refund?

Yes, you are entitled to a full refund as long as your booking is cancelled more than 3 hours before collection. 

I fly after the 15^th March 2021 - should I book?

Yes, you can book with confidence. We are constantly monitoring the situation, and in the event that your booking cannot be serviced, we will contact you to offer a full refund.

When will you resume operations?

We are monitoring the situation closely and will be fully operational again as soon as travel restrictions, and sustainable demand for travel – allow us to operate efficiently. We currently expect to resume operations on 15^th March 2021.