It’s important that all passengers checking-in bags are present for the duration of your scheduled collection slot.
Our drivers operate busy schedules, and are unable to wait more than 15 minutes at your address.
At that point the driver will need to move on to their next collection, and we’ll be unable to refund or re-schedule your booking.
- Passenger Acceptance - BA - Only one passenger is required to be present when a driver collects luggage for a BA booking. We still need to see boarding passes and passports of all passengers on the booking.
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