What happens if I'm out when the driver arrives to pick up?

It’s important that all required passengers checking-in bags are present for the duration of your scheduled collection slot. 

Our drivers operate busy schedules, and are unable to wait more than 15 minutes at your address. At that point the driver will need to move on to their next collection, and we’ll be unable to refund or re-schedule your booking. 

Who needs to be present?

For most airlines, the lead passenger on the Airportr booking needs to be present when we collect the bags. We still need to see the boarding passes and passports of all passengers on the booking.

All passengers must be present if:

- you're travelling with Virgin Atlantic

- you're travelling with Singapore Airlines

- you're travelling with American Airlines

- you're travelling with Swiss to the US

Getting in touch with your driver

Should you wish to get in touch with your driver on the day of collection you may do so via the contact points below.

Flying from London Gatwick or Heathrow:

You can reach out to our dedicated driver team directly by e-mailing airportr@atasameday.co.uk Someone will get back to you within a 15 minutes during collection hours. 

Everywhere else: 

Reach out to the Airportr Customer Support team who will contact the driver team on your behalf.