Does all of my travel party need to be present when you come to collect my bags?

When we arrive, we’ll need to see each passenger and verify documents, before we can check-in bags on your behalf.

Some airlines (such as easyJet and SWISS) currently allow passengers on the same booking to ‘pool’ together their baggage allowances. For example, if a family of four each had an allowance of one bag, easyJet would allow the party’s four bag allowance to be ‘pooled’ against one lead passenger. In that case, we would only need to see the lead passenger at collection, and check-in all four bags against their name.

British Airways and Virgin Atlantic do not currently allow bag pooling, so all those checking-in bags must be present at collection to avoid excess baggage charges.

In the event that not all of your party is present at collection, and your airline does not allow baggage pooling, the following options are possible:

• Airportr can check-in all of the party’s bags against those of the party that are present, noting that airline excess baggage charges may be incurred. 
• Airportr can abandon the booking, but will be unable to offer you a refund.

Your airline’s baggage pooling policy will be made clear in the emails we send to you in the run-up to your collection.

Need help? Contact our Customer Support team at support@portr.com.