For most airlines, the lead passenger on the AirPortr booking needs to be present when we collect the bags. We'll need to verify your documents, along with your passport. You'll also need to make sure you're checked in.
If you're travelling with Virgin Atlantic or American Airlines, all passengers on the booking must be present.
If these requirements aren't met, we won't be able to collect your luggage and will have to cancel the booking which is non-refundable if you don't notify us of any issues at least 2 hours before your collection window starts.
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