What happens on the day of collection? Do I need to do anything?

You’ll need to do a few things ahead of our arrival to make sure your collection goes smoothly. 

1. Have your bags packed & ready

Ensure your bags are packed, ready for collection and within your airline checked baggage allowance. For more information on what you can & can’t pack, and your airline baggage allowance, please see our Frequently asked questions : 

"Baggage Policies" & "I can't access my boarding pass. What should I do?"

2. Check-in online and upload COVID testing/vaccination certificates before we arrive

It is vital that you check-in online and obtain your boarding pass (printed or in-app) before our driver arrives. Some airlines will also require you to upload your COVID-19 testing and/or vaccination certificates in order to use online check-in (please refer to your airline’s communications on this). 

If you’re having difficulties checking-in or accessing your boarding pass, please see our FAQ on this.

3. Ensure all passengers checking-in bags are present with documents to hand:  

• Please ensure that all passengers checking-in bags are ready, with documents to hand, for the duration of your collection slot. Drivers will wait a maximum of 15 minutes before moving on to their next location.  
• Passengers checking-in bags will need to show our driver a valid Passport (ID for domestic flights) & Boarding Pass

4. What Happens next? 

We’ll take care of your bags from here!

• You’ll be kept informed on the status of your luggage via SMS and email at every step of the way, and you’ll be able to check the status of your bags 24/7 using the tracking link we send you.
• Once we’ve checked-in your bags, we’ll send you your digital airline baggage receipts.  
• Collect your bags from the carousel in the normal way after landing.

Need help? Contact our Customer Support team at hello@portr.com.