How do I know exactly when my driver will arrive?

Your driver may arrive at any time during your scheduled 1-hour or 3-hour collection slot, but we’ll let you know a more detailed ETA on the day of collection.  

• Remember to be ready with your bags packed from the start of your pick-up slot (our drivers will wait a maximum of 15 mins before moving on to their next collection) 
• We’ll send you an SMS with a more detailed ETA on the day of collection, and another when they’ve arrived at your address
• You can see your driver’s location, name, and photo by clicking on the personalised tracking link that we send to you.