Your driver may arrive at any time during your scheduled 1-hour or 3-hour collection slot, but we’ll let you know a more detailed ETA on the day of collection.
- Remember to be ready with your bags packed from the start of your pick-up slot (our drivers will wait a maximum of 15 mins before moving on to their next collection)
- We’ll send you an SMS with a more detailed ETA on the day of collection, and another when they’ve arrived at your address
- You can see your driver’s location, name, and photo by clicking on the personalised tracking link that we send to you.
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