When purchasing your airline ticket, the airline will make clear to you how many ‘hold’ bags you are entitled to check-in. This is your baggage allowance.
Your allowance will depend on your airline, route, ticket type, and loyalty status - but will be clearly shown on your confirmation email, and via their ‘Manage Booking’ platform.
If you need to purchase additional checked bags, your airline will typically let you do so online via their ‘Manage Booking’ platform.
An ‘excess baggage’ charge is the fee charged by your airline should you check-in bags beyond your allowance at the airport. These charges vary depending on the airline, and may be based on:
- The number of bags
- The individual or combined weight of your bags
- Whether any items are oversized (as defined by the airline)
It is your responsibility to check your airline allowance, and only ask us to check-in bags within your allowance. If you ask us to check-in bags beyond your allowance, the airline will tell Airportr the excess baggage fees you’ve incurred when we check them in for you. We will pay these charges on your behalf to ensure no delays, and automatically recharge them to your payment card. We will email your Airportr payment receipt, as well as the airline-issues excess baggage receipt.
Airportr will not accept items that weigh 32kgs or more.