Articles in this section

• What is a Customs charge for?
• What happens if I go over my Customs allowance?
• How do I make contact with Customer Support?
• I'm having trouble making a booking online. What should I do?
• What happens if I change my flight or decide not to fly?
• How do I edit/make changes to my booking? (such as adding bags or changing timeslot)
• Should I pack items eligible for a VAT refund?
• What is an airline Excess Baggage charge?
• Can I check-in unusual or oversized baggage, such as buggies, children's car seats, wheelchairs and electric mobility aids?
• I'm trying to enter my flight details to book, but I'm getting an error message. What should I do?