If we can't find your bags on the carousel, this means they have been mishandled by your airline. We use the IATA tag information you provide when you check in your bags. We then scan the bags on the carousel to identify which bags are yours, so we can get them delivered.
If we cannot locate your bags and they aren't on the carousel, this means they have been mishandled by your airline. If this happens, we'll notify you straight away. You'll then need to complete a lost bag report, so the airline can locate your bags.
Whilst very unfortunate, this is an airline issue - and therefore Airportr is neither liable, nor are we able to assist you in these cases.
What happens if another passenger mistakes my bag for theirs?
We always recommend making your bags unique and easily identifiable to avoid another passenger mistaking your bag for their own. Whilst we use specific IATA tag information to identify your luggage, other passengers collecting their bags are just visually scanning. If we cannot find your bags, we'll notify you as soon as possible.
Below are the links to file a missing bag report, depending on your airline: