Articles in this section

• I can't access my boarding pass. What should I do?
• What do I do if my driver hasn't arrived within my booked slot?
• I've received an email saying my bags have been reassigned - what does this mean?
• Where should I meet your representatives if my bags are reassigned? [Repatriation]
• You've collected my bags already. Can I add something into my luggage before it's loaded onto the plane?
• What if my bag isn't on the baggage reclaim at my destination? (Delayed/lost baggage)
• I'm using your Arrival service, and have received an email saying you couldn't collect my bags as they didn't arrive on the carousel. What should I do?
• I believe my bag was damaged in transit. How do I claim compensation?
• I have an urgent issue with my booking. How do I speak with someone?
• How do I make a complaint?