We’re pleased to be working in partnership with British Airways to offer their customers fixed-location bag drop-off points in and around Heathrow. These are now active on the Heathrow Express platforms, and we expect to expand this to additional locations (such as London Underground platforms and long-stay car parks) in due course.
How does it work?
When you step off the train you’ll see the drop-off point in the ticket area, which will be manned by Airportr agents. Simply approach an agent and they will check your documents, seal your bags, and ensure these are securely checked-in for your flight. You can then head up to Departures and straight to security for a seamless journey through the airport. Your bags will be waiting for you on the carousel after you land, in the normal way.
Who can use it?
All BA customers flying from Terminal 5 are eligible to use the service, which is free-of-charge and available every morning between 0500am and 1000am. You must drop-off your bags at least 60 minutes before your flight is due to depart, and be within your BA baggage allowance.
What documents will I need to show?
You will need to show your boarding pass and passport when handing us your bags, so you’ll need to have checked-in online first. Please also ensure you have uploaded your COVID-19 testing and/or vaccination certificates to ba.com if required, or you won’t be able to check-in online.
Will I get baggage receipts?
Yes, we’ll send you digital baggage receipts via SMS once we’ve checked-in your bags with British Airways.