Frequently asked questions
Refer a friend scheme
Luggage allowances
- Can I check in buggies, wheelchairs and children's car seats?
- Can I use the service if I have oversized luggage?
- Can I use AirPortr's services with 'smart luggage'?
- Do you support group bookings?
- What are the AirPortr baggage weight limits?
- What if my suitcase is over my British Airways luggage allowance?
Our services
- What is the difference between the Airport Delivery, City Delivery and Bag Check-In services?
- What is your coverage area?
- Do you service Heathrow Terminals 2 and 4?
- Do you service London City Airport?
- Which terminals do BA fly out of from Gatwick and Heathrow airports?
- Can you send my luggage to my hotel at my destination?
Troubleshooting
- Trouble making an booking online for Bag Check-In?
- How do I reset my password?
- I am trying to enter my flight number to book but am getting an error message
- What happens if one of the party isn't present for a Bag Check-In booking?
- I can't find my booking in my account
- What if my flight is cancelled?
Making a booking
- Can I use the Bag Check-In service if I am flying on a connecting flight?
- What information do I need to book Bag Check-In?
- How far in advance do I need to book?
- What information do I need to book City Delivery or Airport Delivery?
- When will my luggage be delivered?
- Can I select an allocated time for my bags to be picked up/dropped off?
How it works on the day
- What do I need to do on the day if i'm using the Airport Delivery or City Delivery service?
- What do I need to do on the day if i'm using the Bag Check-In service?
- Can I use an identity card rather than a passport for the Bag Check-In service?
- I have chosen a one hour pick-up slot - how do I know when the driver will arrive?
- How do you know which is my bag?
- Can I use an electronic boarding pass?