Frequently asked questions
Using Airportr
- How is Covid-19 affecting your services?
- Is the Bag Check-In service available on all flights?
- Can I use Home Bag Check-In if I'm on a connecting flight?
- Why can't I book the City Delivery/London Arrivals service?"
- With which airlines can I use Home Bag Check-in?
- Pricing and Coverage
On the day
- What happens on the day of collection? Do I need to do anything?
- Can I use an Identity Card rather than a Passport to verify my ID on collection?
- Can I use a mobile/electronic boarding pass?
- How do I know when the driver will arrive?
- What do I do if my driver hasn't arrived within my booked slot?
- What happens if i'm out when the driver arrives?
Safety & Security
Baggage Policies
- Can I check-in unusual or oversize baggage, such as buggies, children's car seats, wheelchairs and electric mobility aids?
- What if I purchase 'Hands-free' Baggage with easyJet?
- Can I check-in Sports Equipment (skis, bicycles/ bike boxes, golf clubs, etc)
- Does Airportr charge a service fee for processing overweight or excess baggage?
- How do you know what my airline baggage allowance is? Will you know if I've paid for extra baggage?
- Is there a limit to how many bags you'll check-in for me?
Changing my booking
Service Issues & Support
- I'm having trouble making a booking online for Home Bag Check-In. What should I do?
- How do I reset my password?
- I received an email saying my bags have been reassigned - what does this mean?
- I am trying to enter my flight number to book but am getting an error messege
- What if my bag isn't on the baggage reclaim at my destination?
- Why can't I find my booking in my account