FAQs

How does it work?

• How does it work?
• Additional security checks for GVA passengers
• When using the Arrivals service, do I need to be present when my bags are delivered?

How do I view, amend or cancel my booking?

• How do I view, amend or cancel my booking?

Help & Support

• What is a Customs charge for?
• What happens if I go over my Customs allowance?
• How do I make contact with Customer Support?
• I'm having trouble making a booking online. What should I do?
• What happens if I change my flight or decide not to fly?
• How do I edit/make changes to my booking? (such as adding bags or changing timeslot)

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Does Airportr serve my postcode/area?

• Does Airportr serve my postcode/area?
• Do you only pick-up from residential addresses?

With which airports & airlines can I use Airportr?

• With which airports & airlines can I use Airportr?

How early can you collect my bags before I fly?

• How early can you collect my bags before I fly?

Can I book a 'door-to-door' service?

• Can I book a 'door-to-door' service?

Why can't I see my preferred pick-up slot?

• Why can't I see my preferred pick-up slot?

I can't access my boarding pass. What should I do?

• I can't access my boarding pass. What should I do?
• Does all of my travel party need to be present when you come to collect my bags?

How much does the service cost?

• How much does the service cost?