Departures
We'll collect your luggage from home and check it in for you
General Info
- My collection is scheduled before check in opens
- My bags haven't arrived at my destination
- Can you collect multiple airline bookings in one?
- Why can't I see my preferred pick-up slot?
- How early can you collect my bags before I fly?
- Does all of my travel party need to be present when you come to collect my bags?
Changes & Amendments
Driver & tracking information
- Hotel Collections
- Where do I meet my driver?
- How do I keep track of my bags once you've collected them?
- Will I receive airline baggage receipts?
- How do I know exactly when my driver will arrive?
- What happens if I'm out when the driver arrives?
Documents & Boarding Pass
Luggage & Allowance
- Fragile Items
- Will you weigh my bags at the doorstep?
- Can you collect hand luggage?
- What is an airline Excess Baggage charge?
- Can I check-in unusual or oversized baggage, such as buggies, children's car seats, wheelchairs and electric mobility aids?
- The airline has charged me for excess baggage, but I don't think I was over my allowance. What can I do?