Departures
We'll collect your luggage from home and check it in for you
Driver & tracking information
- I've received an email saying my bags have been reassigned - what does this mean?
- How do I keep track of my bags once you've collected them?
- Will I receive airline baggage receipts?
- How do I know exactly when my driver will arrive?
- What do I do if my driver hasn't arrived within my booked slot?
- What happens if I'm out when the driver arrives?
Documents & Boarding Pass
Luggage & Allowance
- What is an airline Excess Baggage charge?
- Can I check-in unusual or oversized baggage, such as buggies, children's car seats, wheelchairs and electric mobility aids?
- The airline has charged me for excess baggage, but I don't think I was over my allowance. What can I do?
- What happens if I check-in more bags than my airline baggage allowance?
- How do you know what my airline baggage allowance is? Will you know if I've paid for extra baggage?
- Is there anything I can't check-in with Airportr?
General Info
- Why can't I see my preferred pick-up slot?
- What happens if I miss my flight?
- What happens if my flight is cancelled?
- How early can you collect my bags before I fly?
- Does all of my travel party need to be present when you come to collect my bags?
- Can I use the service and still check in bags when I get to the airport?