Frequently Asked Questions
How it Works
How to make a new Booking
- How much does the service cost?
- Booking Departures: Find my flight, check availability and Prices.
- Booking Departures: When collection is up to 24 hours before before you fly!
- Booking Departures: When collection is 25-72 hours before you fly!
- Booking Door to Door
- How can I book Door to Door Services?
Baggage Queries
- Children’s Equipment: Buggies, Pushchairs, Car Seats
- Sports Equipment (Bicycle boxes, Golf clubs, Skis,Snowboards etc)
- Mobility Aids & Motorised Wheelchairs and Vehicles (Electric Wheelchairs & Scooters)
- Medical Equipment
- Fragile Items
- Do You Weigh Bags?
Departures: General Information
- What happens on the day of collection? Do I need to do anything?
- Does all of my travel party need to be present when you come to collect my bags?
- How early can you collect my bags before I fly?
- My collection is scheduled before check in opens
- Can you collect from multiple addresses?
- Can you collect multiple airline bookings in one?
Arrivals: General Information
- How do I upload my bag tags?
- My delivery driver hasn't arrived
- Should I pack items eligible for a VAT refund?
- What is a Customs Inspection
- When using the Arrivals service, do I need to be present when my bags are delivered?
- How long will it take for my bags to be delivered to me when using the Arrivals service?
How to Redeem Refer a friend vouchers of Promotion Codes
- How do I enter my promotion code?
- My promotion code isn’t working. What should I do?
- Can I use more than one promotion code at a time?
- I have a promotion code for Vienna, but I don’t see the discount applied. Why?
- What should I do if I need help with my promotion code?
- How do I redeem a refer-a-friend discount voucher or promotional code?