Frequently Asked Questions
How it Works
How to make a new Booking
- Booking Departures
- Booking Arrivals: Carousel Collection and Delivery
- Booking Door to Door
- How can I book Door to Door Services?
- Codeshare Flights
- Connecting Flights
FAQ: travelling with Pets
Baggage Queries
- Children’s Equipment: Buggies, Pushchairs, Car Seats
- Sports Equipment (Bicycle boxes, Golf clubs, Skis,Snowboards etc)
- Mobility Aids & Motorised Wheelchairs and Vehicles (Electric Wheelchairs & Scooters)
- Medical Equipment
- Fragile Items
- Do You Weigh Bags?
How to Redeem Refer a friend vouchers of Promotion Codes
- How do I enter my promotion code?
- My promotion code isn’t working. What should I do?
- Can I use more than one promotion code at a time?
- I have a promotion code for Vienna, but I don’t see the discount applied. Why?
- What should I do if I need help with my promotion code?
- How do I redeem a refer-a-friend discount voucher or promotional code?