On the day

Before my luggage is collected

• What happens on the day of collection? Do I need to do anything?
• How do I know exactly when my driver will arrive?
• What happens if I'm out when the driver arrives?

After My luggage has been collected

• Can I use the service and still check in bags when I get to the airport?
• How do I keep track of my bags once you've collected them?
• Will I receive airline baggage receipts?

During luggage collection

• Does all of my travel party need to be present when you come to collect my bags?
• What documents will I need to use the Bag Check-in service?
• Can I use a mobile/electronic boarding pass?
• Can I use an Identity Card rather than a Passport to verify my ID on collection?