AirPortr HQ
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Activity overview
Latest activity by AirPortr HQ-
AirPortr HQ created an article,
COVID-19 (Coronavirus) - Response and Impact
Due the high volume of customers currently needing our help, please only contact us if your booking was due to be collected in the next 72 hours. Given the extensive travel restrictions now in plac...
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AirPortr HQ created an article,
Can I pack Christmas Crackers?
Policies on Christmas Crackers vary by airline, so always check before you pack them. American Airlines prohibits Christmas Crackers British Airways allows 2 boxes for personal use, commercially m...
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AirPortr HQ created an article,
Should I pack items eligible for a VAT refund?
Visitors from non-European Union countries can reclaim the sales tax (VAT) on purchases from many British retailers. Do not check-in your items eligible for VAT Refund if you wish to claim the refu...
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AirPortr HQ created an article,
Luton Airport
In Luton Airport, if your bag cannot be checked-in it will be securely left at the easyJet Customer Services Desk, located in the check-in area. Follow signs for check-in and the Customer Services ...
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AirPortr HQ created an article,
What is an excess charge?
Airline tickets come with a luggage allowance - some with zero allowance - and this is checked when you check-in your bag with AirPortr. An excess charge is a broad term for when: You have more it...
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AirPortr HQ created an article,
Does AirPortr take any profit from overweight or excess baggage?
NO! We simply pass on the fees that we have been charged by the airline. The airline determines the fees at the point of check-in and we include their receipt in our email to you, so you can see ex...
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AirPortr HQ created an article,
I don't think my bag was overweight or in excess - what can I do?
Excess charges are applied by the airline you are flying with, rather than AirPortr. When we charge an excess charge, we include a photo of the receipt we received from the airline. If you believe ...
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AirPortr HQ created an article,
Gatwick - North Terminal
Dropping your bag off? Our meet-and-greet team will wait at: Gatwick North Terminal Arrivals / after Customs Meet in front of "Boots" Meeting us before your flight? Our meet-and-greet team wil...
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AirPortr HQ created an article,
Can I use AirPortr's services with 'smart luggage'?
Unfortunately, we can't check-in your bag if it is fitted with a non-removable battery. This is due to new restrictions enforced by our airline Partners from the 15th of January 2018. If your sma...
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AirPortr HQ created an article,
London Airports - Gatwick / Heathrow/ Luton, What is your coverage area?
We pick up and deliver from/to London and Home Counties addresses. We service all addresses except major train stations. If you wish to book us to/from a train station, please select a nearby addre...