AirPortr HQ
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Activity overview
Latest activity by AirPortr HQ-
AirPortr HQ created an article,
I'm having difficulty booking my complimentary SWISS baggage collection or delivery
To mark the launch of AirPortr baggage services at Zurich Airport, SWISS is offering a limited number of free baggage collections or deliveries to selected passengers. How do I book? Simply f...
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AirPortr HQ created an article,
What happens if my bags are inspected by the authorities?
Governmental or regulatory bodies such as border control forces, aviation authorities, or police forces may choose to inspect one or more of your bags. Unlocked bags can be examined quickly. Lock...
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AirPortr HQ created an article,
When using the Arrivals service, do I need to be present when my bags are delivered?
No, you can nominate an alternative recipient if preferred. This recipient must be in the immediate vicinity of your original planned delivery address, such as a neighbour or hotel concierge. Yo...
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AirPortr HQ created an article,
Do I need to fill out a Customs declaration when using your Arrivals Service?
Yes. After you make a booking, we'll email you a link to a Customs 'e-declaration', where you'll need to confirm your baggage contains only personal, permitted goods. Your completed form will be em...
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AirPortr HQ created an article,
How long will it take for my bags to be delivered to me when using the Arrivals service?
When making a booking, you will be given a list of delivery slot options, based on the arrival time of your flight, and your delivery location. These will be on the same-day and/or the day after yo...
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AirPortr HQ created an article,
Customs have charged me, but I don't think I was over my allowance. What should I do?
AirPortr has no visibility or influence over the charges brought by Customs authorities. If you believe you were wrongly charged by the Customs authorities (and subsequently re-charged by AirPortr)...
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AirPortr HQ created an article,
How do I know what my Customs allowance is?
In order to check your Customs allowance, you'll need to consult with the relevant country's authorities. For Switzerland, you can read through the Switzerland Customs Administration's website he...
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AirPortr HQ created an article,
What is a Customs charge for?
Travellers entering a country have a 'tax-free' allowance - within which they can import goods free of taxation. Customs charges are set and imposed by the relevant Customs Authorities in the event...
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AirPortr HQ created an article,
What happens if I go over my Customs allowance?
Customs authorities may choose to inspect one or more of your bags. In the event that you (or one of your party) is found to be in excess of your Customs allowance, the authorities may apply import...
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AirPortr HQ created an article,
Can I book a 'Door-to-door' offering?
A 'Door-to-door' service is now available to customers traveling on the following routes: London to Geneva with British Airways Between Geneva and Zurich with SWISS This will be rolled-out to oth...