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What is a Customs charge for?
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What happens if I go over my Customs allowance?
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How do I make contact with Customer Support?
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I'm having trouble making a booking online. What should I do?
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What happens if I change my flight or decide not to fly?
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How do I edit/make changes to my booking? (such as adding bags or changing timeslot)
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Should I pack items eligible for a VAT refund?
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What is an airline Excess Baggage charge?
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Can I check-in unusual or oversized baggage, such as buggies, children's car seats, wheelchairs and electric mobility aids?
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I'm trying to enter my flight details to book, but I'm getting an error message. What should I do?
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What happens if I miss my flight?
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Why can't I see my booking in my account?
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What happens if my flight is cancelled?
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How do I cancel and refund my booking?
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I've received an email saying my bags have been reassigned - what does this mean?
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Where can I find your Cookies & Privacy policy?
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I'm using your Arrival service, and have received an email saying you couldn't collect my bags as they didn't arrive on the carousel. What should I do?
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Do I need to fill out a Customs declaration when using your Arrivals Service?
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How long will it take for my bags to be delivered to me when using the Arrivals service?
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I have an urgent issue with my booking. How do I speak with someone?
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Customs have charged me, but I don't think I was over my allowance. What should I do?
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How do I make a complaint?
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How do I know what my Customs allowance is?
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What if I purchase 'Hands-free' Baggage with easyJet?
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The airline has charged me for excess baggage, but I don't think I was over my allowance. What can I do?
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Does Airportr charge a service fee for processing overweight or excess baggage?
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What happens if I check-in more bags than my airline baggage allowance?
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How do you know what my airline baggage allowance is? Will you know if I've paid for extra baggage?
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Is there anything I can't check-in with Airportr?
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Can I check-in Sports Equipment (skis, bicycle boxes, golf clubs, etc)
