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  2. Arrivals
  3. General Information

General Information

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  • Should I pack items eligible for a VAT refund?
  • What happens if my bags are inspected by the authorities?
  • I'm using your Arrival service, and have received an email saying you couldn't collect my bags as they didn't arrive on the carousel. What should I do?
  • When using the Arrivals service, do I need to be present when my bags are delivered?
  • How long will it take for my bags to be delivered to me when using the Arrivals service?
  • What if my bag isn't on the baggage reclaim at my destination? (Delayed/lost baggage)
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