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  2. Service Issues and Support
  3. Live booking Assistance

Live booking Assistance

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  • I can't access my boarding pass. What should I do?
  • What do I do if my driver hasn't arrived within my booked slot?
  • I've received an email saying my bags have been reassigned - what does this mean?
  • Where should I meet your representatives if my bags are reassigned? [Repatriation]
  • You've collected my bags already. Can I add something into my luggage before it's loaded onto the plane?
  • What if my bag isn't on the baggage reclaim at my destination? (Delayed/lost baggage)
  • I'm using your Arrival service, and have received an email saying you couldn't collect my bags as they didn't arrive on the carousel. What should I do?
  • I believe my bag was damaged in transit. How do I claim compensation?
  • I have an urgent issue with my booking. How do I speak with someone?
  • How do I make a complaint?
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