Your Airportr Journey Step-by-Step

Explore full operational details for each stage of your service, along with quick solutions if plans change.

  • We collect your bags from your address — Our trusted driver meets you at your chosen time, scans your passport, seals your bags, and takes them to the airport.
  • You travel hands-free to the airport — Enjoy traveling stress free. Make the most of your day, squeezing in extra sleep, meeting or sightseeing.
  • We check in the bags to your flight — Receive your bag tags via SMS and email, then simply collect your bags at the baggage carousel at your destination.
  • We collect your bags from the plane — We identify your bags automatically, then seal them.
  • Don’t wait for your bags: Just Land and Leave — You are free to enjoy your day without the weight, or worrying about what to do with your bags.
  • We deliver the bags where you want them — Your bags will be waiting for you at your hotel, or delivered when you want them to your home.
1

Book Luggage Collection Online

Book Online

The Airportr Website

  1. Enter your flight operator, departure airport and destination airport followed by your date of departure to start your booking.
  2. The booking process will then present any available flights that match the details that you provided, select your flight and confirm your selection by clicking "this is my flight".
  3. Next, confirm the address, date, and time that you would like Airportr to collect your bags from.
  4. Finally, complete the payment steps for your booking.
💡 Promo Code? You can enter your code at the bottom of the checkout page (note: some codes require you to enter your email address first).

Common questions:

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2

Booking Confirmed

Booking Confirmed

Receive a booking confirmation email

  1. When you book with Airportr you are asked to provide your email address. If you booked using ApplePay or GooglePay then this will default to the email address associated with your Apple or Google account.
  2. Once your payment has been confirmed, a booking confirmation email will be sent to your inbox.
  3. Your booking confirmation email also doubles as a VAT receipt.
💡 Not received your booking confirmation email? Please allow up to 10 minutes for this to be delivered. Sometimes our emails can sneak their way into your spam or junk folder, so we recommend checking there too!

Common questions

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3

Amend Your Booking

Amend Your Booking

Amending or editing your booking

  1. Your booking can be amended any time, up to 2 hours before the start time of your booking.
  2. Simply log in to our booking management portal and select the booking you'd like to amend. You can update:
    1. the number of bags you'd like to be collected
    2. your collection date or time
    3. your collection address
    4. your flight details
    5. your name, email address, or telephone number
  3. Whilst we hope you don't need to, you can also cancel your booking.
💡 Do I need to add passengers? Unlike your airline booking where you need to have a plane ticket for each passenger, your Airportr booking just needs to have the correct total number of luggage items for all passengers combined. Our driver will add all passengers when they arrive to collect your bags.

Common questions:

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4

Check-In Online

Check-In Online

Check-In online with your flight operator and get your boarding pass

  1. When your airline check-in window opens, please complete your online check-in. It is important that this is completed before our driver arrives.
  2. For most bookings, we need to see your boarding passes when our driver arrives. Please check your booking confirmation email to see if we need to see your boarding passes.
  3. For some bookings, we may be able to collect your luggage up to 72 hours before your check-in window opens without a boarding pass. Please check your booking confirmation email to see if this is applicable for your booking.

Common questions

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5

Complete Your Pre-Flight Process

Complete Your Pre-Flight Process

Complete the mandatory steps outlined in your booking confirmation email

  1. In addition to checking in with your airline, we ask all customers to complete a pre-flight checklist. This confirms that:
    1. you are not carrying any prohibited items
    2. you are not carrying anything that someone else has asked you to carry for them
    3. no one else could have tampered with your luggage
    4. your flight details are correct
💡 Forgotten to complete this ahead of your luggage collection? Please don't worry - our driver will complete this with you on your doorstep.

Common questions

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6

Tracking your driver

Tracking your driver

When will your driver arrive?

  1. All customers receive a tracking link the day before your booking.
  2. Your tracking link displays which collection number is yours and how many more stops the driver has before they arrive with you.
  3. As your driver approaches you, we send an SMS to you to confirm a more accurate 30 minute window confirming a more specific Estimated Time of Arrival.
  4. After your luggage has been collected, your tracking link continues to update to keep you informed on your luggage check-in status and your bag IATA tag numbers issued by your airline.
💡 When will my driver arrive? We know how important it is to plan your day around your collection so your personal tracking page updates automatically and we keep you informed of updates to your driver arrival time by SMS as they approach you.

Common questions

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7

Luggage Collection

Luggage Collection

What to expect on the doorstep

  1. Our friendly driver will photograph each of your bags and add all travelling passengers to your booking using their mobile device.
  2. The driver will scan the passport and boarding pass of each passenger travelling and they will assign each item of luggage to the correct passenger.
  3. Your bags will be sealed by applying our serialised, single use, tamper-proof seals through the zippers of your luggage and the serial numbers for each seal will be logged on your booking.
💡 Worried your luggage might be too heavy? Our drivers carry scales with them and are able to help weigh your bags. While these are not calibrated scales and any overweight decision is made by your airline, our driver can help to provide an indication of your luggage weight, giving you the opportunity to remove or redistribute the contents of your luggage.

Common questions

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8

Luggage Check-In

Luggage Check-In

Handing custody of your bags to your airline

  1. Your airline issued IATA tags (identification tags), will be printed and attached to your bags by the Airportr team.
  2. Our team then check your luggage in on your behalf.
  3. Custody of your bags is officially handed over to your airline to load onto your aircraft as usual.
💡 Keeping you informed - Once your bags have been checked in, we'll send you confirmation so that you can rest easy and travel stress free to the airport knowing your luggage is already being handled by your airline.

Common questions

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9

Hands-Free Travel

Hands-Free Travel

Skip the bag check-in queues

  1. With your bags already checked in, you've bought back time for a relaxed, stress-free journey to the airport.
  2. When you arrive, bypass the queues at the check-in desks and head straight to security.
  3. Travelling with children? Skip the inevitable excitement and get to the fun bit quicker!
  4. Travelling with lots of heavy gear? Enjoy a few extra winks, have a lie in, and arrive at the airport knowing you don't need to queue at bag check-in!
  5. Travelling for work? Finish up that last meeting, knowing you've just clawed back the time you would have been queueing at the check-in desk - how efficient!
  6. Simply pick up your bag at the arrival airport luggage carousel - unless you've booked our Arrival service too, in which case we will handle this for you too!
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1

Book Luggage Delivery Online

Book Delivery

The Airportr Website

  1. Enter your flight operator, departure airport and destination airport followed by your date of departure to start your booking.
  2. The booking process will then present any available flights that match the details that you provided, select your flight and confirm your selection by clicking "this is my flight".
  3. Next, confirm the address, date, and time that you would like Airportr to deliver your bags to.
  4. Finally, complete the payment steps for your booking.
💡 Promo Code? You can enter your code at the bottom of the checkout page (note: some codes require you to enter your email address first).

Common questions:

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2

Booking Confirmed

Booking Confirmed

Receive a booking confirmation email

  1. When you book with Airportr you are asked to provide your email address. If you booked using ApplePay or GooglePay then this will default to the email address associated with your Apple or Google account.
  2. Once your payment has been confirmed, a booking confirmation email will be sent to your inbox.
  3. Your booking confirmation email also doubles as a VAT receipt.
💡 Not received your booking confirmation email? Please allow up to 10 minutes for this to be delivered. Sometimes our emails can sneak their way into your spam or junk folder, so we recommend checking here too!

Common questions

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3

Amend Your Booking

Amend Your Booking

Amending or editing your booking

  1. Your booking can be amended any time, up to 2 hours before your flight departure.
  2. Simply log in to our booking management portal and select the booking you'd like to amend. You can update:
    1. the number of bags you'd like to be collected from the luggage carousel and delivered
    2. your booking date or time
    3. your delivery address
    4. your flight details
    5. your name, email address, or telephone number
  3. Whilst we hope you don't need to, you can also cancel your booking.
💡 Do I need to add passengers? Unlike your airline booking where you need to have a plane ticket for each passenger, your Airportr booking just needs to have the correct total number of luggage items for all passengers combined.

Common questions:

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4

Complete your Customs Declaration and upload your IATA tag numbers

Airportr Website

Submitting your Customs Declaration and uploading your IATA tag numbers

  1. In order for Airportr to collect your luggage and proceed through Customs clearance, we ask that you complete a simple online form giving Airportr permission to collect your luggage for you, and confirming that you have nothing to declare to Customs Officials at the border. We are unable to collect and deliver your luggage without this.
  2. In order to assist our teams with locating your bags, we kindly ask that you upload photographs of your suitcases. This allows our team to visually identify them from the luggage carousel. If you are unable to do this, please don't worry as we can still identify your luggage using their IATA tag numbers.
  3. Upload your airline-issued IATA tag numbers so that our team can verify the identity of your luggage. Your booking cannot take place without these.
💡 Make sure to complete your Customs E-Declaration - It is important that you complete your Customs E-Declaration before your flight departs - Our team is unable to collect your luggage if this has not been completed, which may result in your booking being cancelled.

Common questions:

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5

Carousel Intercept

Carousel Intercept

Skip past luggage collection

  1. Simply disembark the plane, skip past your luggage on the luggage carousel and proceed straight to security and onwards to your destination.
  2. Our partner crew on the ground collect your luggage from the carousel and hand it over to our logistics partners ready for delivery.
💡 See your luggage on the carousel? Don't worry if you see your luggage circling the luggage carousel when you land - this is perfectly normal. Our partner teams on the ground will collect your luggage after the main crowds have passed through.

Common questions:

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6

Fleet Dispatch & Delivery

Fleet Dispatch

Your bags delivered right to you

  • Our partner crews at the airport hand your luggage securely over to our local logistics partners.
  • Your driver delivers your luggage right to your door at your home, office, or hotel.
💡 How can I track my delivery? We appreciate how important tracking is, that's why you receive a personal tracking link allowing you to see the current whereabouts of your luggage and any relevant updates. This link will be emailed to you. Make sure your contact details are up to date and correct in case our driver needs to contact you.

Common questions:

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