Technical Support for the Website

Resolving Website Loading Issues

If the Airportr website does not load properly or fails to respond:

• Check your internet connection: Ensure you are connected to a stable Wi-Fi or mobile network.

• Try a different browser: Use Chrome, Safari, Firefox, or Edge for optimal performance.

• Clear cache and cookies: Stored data may conflict with updated website functionality.

• Disable browser extensions: Ad blockers and plug-ins may interfere with page elements.

• Try incognito/private mode: This can bypass stored settings that may be causing issues.

If the issue persists, proceed to Contacting Customer Support.

Fixing Issues with Booking Forms Not Loading or Submitting

If you’re unable to complete or submit a booking form:

• Refresh the page and try again.

• Ensure all mandatory fields are completed correctly.

• Avoid using autofill, which may not register input fields.

• If using a VPN, try disabling it temporarily.

Note: Some issues can arise if your browser is set to block third-party scripts or cookies.

Troubleshooting Payment Page Errors

If you encounter issues when entering payment details:

• Double-check your card number, expiry date, and security code.

• Confirm your billing address matches your card provider’s records.

• Try a different payment method if available (e.g., Apple Pay, Google Pay).

• Avoid refreshing the page during the payment process.

If your card is declined repeatedly, contact your bank to ensure there are no restrictions.

Resetting or Accessing Your Account

If you're unable to access your Airportr account:

• Use the ‘Forgot Password’ link on the login page to reset your credentials.

• Check your email inbox (including spam/junk folders) for the password reset link.

• Ensure you are using the same email address associated with your Airportr booking.

If you continue to experience access issues, please see Contacting Customer Support.

Understanding Compatibility and Device Issues

Some technical problems may stem from your device settings:

• Ensure your operating system and browser are up to date.

• On mobile, try switching to desktop view if functionality is limited.

• Disable low-power or data-saving modes that may restrict scripts or background activity.

Airportr's website is fully responsive, but complex forms may work best on desktop or tablet.

Reporting Website Bugs or Glitches

To report an issue you’ve encountered on the site:

1. Take a screenshot or screen recording if possible.

2. Note the exact steps taken before the issue occurred.

3. Visit the Airportr Help Centre and report the issue via the Help button.

This information helps our technical team identify and fix issues faster.

Contacting Customer Support

If you require assistance:

• Visit the Airportr Help Centre

• Click the Help button at the bottom of our website.
  Our virtual assistant will guide you and connect you to a human if needed. Customer support is available seven days a week to assist with any queries or concerns.