Technical Support for the Website

We know it’s frustrating when things don’t work as expected online - thank you for being patient while we help you get back on track. Below are some quick steps you can try for the most common issues.

Website Not Loading

If the Airportr site isn’t opening or responding, sometimes these quick checks help:

• Refresh the page or try opening it in a private/incognito window.

• Make sure you’re on a stable internet connection.

• Try a different browser (Chrome, Safari, Firefox, or Edge).

• If possible, test on another device (for example, desktop instead of mobile).

If it’s still not working, don’t worry — it may be on our side. You can contact support anytime.

Booking Forms Not Loading or Submitting

If you can’t complete or send a booking form:

• Refresh the page and try again.

• Make sure all required fields are filled in (autofill sometimes doesn’t register).

• If you’re using a VPN, try turning it off temporarily.

Still stuck? Reach out to us and we’ll help directly.

Payment Page Errors

Payment not going through? A couple of things you can try:

• Double-check your card number, expiry date, and security code.

• Make sure your billing address matches your card provider’s records.

• If available, try a different payment method (Apple Pay, Google Pay, another card).

If your card keeps getting declined, your bank may need to approve the payment. You can also contact our team if you need further support.

Account Login Problems

If you can’t access your Airportr account:

• Use the “Forgot Password” link to reset your login.

• Check your inbox (and spam/junk folders) for the reset email.

• Make sure you’re using the same email address linked to your booking.

If those steps don’t work, we’ll be happy to help you reset things - just contact support.

Device or Compatibility Issues

Some problems can come from device or browser settings:

• Update your browser or operating system to the latest version.

• On mobile, try switching to desktop view if something looks off.

• Turn off low-power or data-saving modes, which can block parts of the site.

For the smoothest experience, we recommend using a desktop or tablet for complex forms.

Reporting a Bug or Glitch

If you notice something unusual on our website:

1. Take a screenshot or screen recording if possible.

2. Note what you were doing just before the issue appeared.

3. Head to the Help Centre and click Chat with us to share the details.

This really helps our technical team fix things faster.

Contacting Customer Support

If the steps above don’t solve the issue, we’re here to help:

• Click Chat with us at the bottom of the website.

Our virtual assistant will guide you and, if needed, connect you with a human support agent - available seven days a week.