For any question about your delayed bag, United Airlines is the team to contact. United looks after your bag and your delivery from start to finish, so they have everything they need to help you. This guide explains how to get in touch and what to have ready.
How to Contact United Airlines
Email United at zrh.lostbag@swissport.com, or submit a request on the Missing Baggage Portal at https://missing-bag.swissport.com/.
To help United find your bag quickly, include:
- your reference number — you'll find this in your delivery confirmation email
- your full name
- a short description of what you need help with
What United Can Help With
United's team can help with anything relating to your bag, including:
- where your bag is, or when it will arrive
- a missed or unsuccessful delivery
- delivery to an address outside the delivery area
- damage to your bag or anything missing from it
- expenses, compensation or claims
Why Airportr Can't Help With Your Delivery
Airportr provides the technology behind your delivery updates, but United makes every decision about your bag, your delivery and any claim. That means our team isn't able to answer questions about your bag or step in on United's behalf.
If you contact us, we'll point you back to United — so going to them directly will get you an answer faster.
Important: You can still update your delivery details yourself using the link in your email. See How Your United Airlines Bag Delivery Works.
