Redeeming Refer-a-Friend Voucher

Understanding Your Refer-a-Friend Voucher

When you refer a friend to Airportr, both you and your friend receive a voucher as a reward once their first booking is completed. The voucher can be applied towards your next Airportr booking, reducing the total cost.

Key points to remember:

• Vouchers are issued only after your friend's first booking is completed.

• Vouchers are single-use and non-transferable.

• Expiry dates apply, so ensure you redeem your voucher before it expires.

How to Redeem Your Voucher

Redeeming your Refer-a-Friend voucher is simple. Follow these steps:

1. Book your Airportr service: Visit airportr.com and start your booking as normal.

2. Enter your voucher code: During the checkout process, you will see an option to ‘Add a voucher code’. Enter your unique code exactly as it appears.

3. Apply the voucher: Click ‘Apply’ after entering the code. The discount will be automatically deducted from your booking total.

4. Complete your payment: Pay any outstanding balance after the voucher discount has been applied.

Note: If your voucher covers the full cost of your booking, no additional payment will be required.

Common Issues When Redeeming a Voucher

If you encounter difficulties redeeming your voucher, it could be due to:

• The voucher has expired.

• The voucher code was entered incorrectly (codes are case-sensitive).

• The voucher has already been used.

• The booking does not meet voucher terms and conditions (e.g., minimum spend or service restrictions).

Double-check the voucher details and conditions before contacting support.

Terms and Conditions for Voucher Use

When using your Refer-a-Friend voucher, please keep in mind:

• Vouchers must be redeemed in a single transaction.

• Only one voucher can be used per booking.

• Vouchers cannot be combined with other promotional offers.

• Vouchers have no cash value and cannot be exchanged for cash.

• Vouchers are valid only for services listed on the Airportr website at the time of redemption.

Always refer to the specific terms issued with your voucher to avoid any issues.

What to Do if Your Voucher Doesn’t Work

If your voucher code is not applying successfully after checking all conditions:

1. Double-check the spelling and expiry date.

2. Confirm you are booking a qualifying service.

3. Try clearing your browser cache or using a different device.

If you continue to experience problems:

Contacting Customer Support

If you require assistance:

• Visit the Airportr Help Centre

• Click the Help button at the bottom of our website.
  Our virtual assistant will guide you and connect you to a human if needed. Customer support is available seven days a week to assist with any queries or concerns.