Customs Information and Charges

When using Airportr’s Arrivals Service, it is important to understand how customs processes work and what potential charges may apply. This guide explains customs clearance responsibilities, documentation requirements, and any fees you might encounter.

1. Understand Customs Clearance

If you are arriving on an international flight:

• Your luggage must pass through customs before it can be delivered.

• Airportr acts as an approved agent to clear your bags on your behalf.

• Clearance is performed in line with local customs regulations at the arrival airport.

Domestic arrivals within the same customs zone (e.g., internal EU flights) usually require no formal customs clearance.

2. Complete Required Declarations

Before your arrival:

• You may be required to complete a customs declaration form depending on your flight route and the items in your luggage.

• Airportr will prompt you to upload any necessary documentation during the booking process or post-booking via your booking management page.

Providing this information promptly ensures there are no delays in clearing and delivering your luggage.

3. Know What Items May Incur Charges

Customs authorities may impose duties or taxes on:

• High-value goods such as jewellery, luxury goods, or electronics.

• Alcohol, tobacco, and restricted food items.

• Goods exceeding your personal duty-free allowance.

If your luggage contains goods subject to duty or tax, these charges are the responsibility of the traveller and must be paid before delivery can proceed.

4. Pay Any Applicable Duties or Taxes

If duties or charges are assessed:

• Airportr will contact you directly to confirm the amount.

• Payment will need to be made before your bags are released for delivery.

• Payment is typically handled securely online via a link provided by Airportr.

Failure to settle outstanding customs charges may result in delivery delays or baggage storage fees.

5. Understand Potential Delays

Customs clearance times may vary depending on:

• The type of goods declared.

• Whether inspection is required.

• The volume of arrivals at the airport.

Airportr will keep you updated via SMS or email if there are any customs-related delays affecting your luggage delivery.

6. Prepare for Faster Customs Processing

To help speed up the process:

• Avoid packing prohibited or restricted goods.

• Accurately declare goods that exceed duty-free allowances.

• Respond promptly to any customs queries or payment requests.

This proactive approach helps ensure your bags are cleared and delivered without unnecessary delays.

Contacting Customer Support

If you require assistance:

• Visit the Airportr Help Centre

• Click the Help button at the bottom of our website. Our virtual assistant will guide you and connect you to a human if needed.

Customer support is available seven days a week to assist with any queries or concerns.