Uploading Bag Tags

When using Airportr’s Arrivals Service, uploading your bag tag information is a vital step that ensures your luggage can be located, collected from the baggage hall, and delivered to your nominated address without delay. This guide explains when, why, and how to upload your bag tags.

1. Understand the Importance of Bag Tags

Bag tags are issued by your airline at check-in and:

• Contain a unique identification number linked to your flight booking.

• Allow Airportr to accurately locate your bags after you land.

• Help ensure your bags are cleared through customs (where necessary) and delivered to the correct address.

Without bag tag information, Airportr cannot collect your luggage from the airport.

2. Know When to Upload Bag Tags

You should upload your bag tag details:

• As soon as possible after your flight check-in is completed and your airline issues the tags.

• Before your flight lands at the destination airport.

Uploading early helps avoid any delays in your luggage collection and delivery.

3. Prepare Your Bag Tag Information

Before uploading:

• Take a clear photo of the full airline-issued bag tag.

• Ensure the barcode and tracking number are fully visible and readable.

• Keep a copy of the photo for your own records.

If travelling with multiple bags, ensure you capture all tags clearly.

4. Upload Your Bag Tags

To upload your bag tags:

1. Open your Airportr booking confirmation email or go to your Airportr account.

2. Find the section labelled Upload Bag Tags.

3. Follow the prompts to upload your images securely.

4. Submit once complete.

You will receive a confirmation message when your upload has been successfully submitted.

5. Troubleshoot Upload Issues

If you encounter problems uploading your bag tags:

• Ensure the file size and format (e.g., JPEG, PNG) are supported.

• Double-check that your internet connection is stable.

• Try accessing the upload portal from a different device if needed.

If you are still unable to upload, see Contacting Customer Support below.

6. What Happens After Upload

After your bag tags are uploaded:

• Airportr matches your tags to the baggage carousel at your arrival airport.

• Your bags are collected as soon as they are available.

• Tracking information will be sent to you via SMS and email once your bags are collected and scheduled for delivery.

Uploading correctly ensures the smoothest possible experience.

Contacting Customer Support

If you require assistance:

• Visit the Airportr Help Centre

• Click the Help button at the bottom of our website. Our virtual assistant will guide you and connect you to a human if needed.

Customer support is available seven days a week to assist with any queries or concerns.