Delivery Timelines

Airportr’s Arrivals Service offers a convenient way to have your luggage delivered directly from the airport to your nominated address. This guide explains how delivery timelines work, from collection at the airport to arrival at your doorstep.

1. Understand Delivery Windows

When booking the Arrivals Service:

• You will select a delivery time window during checkout.

• Options typically include flexible delivery slots to suit your schedule.

• Delivery time slots are subject to availability based on your flight arrival time and delivery address.

It is important to choose a window that allows for any potential customs processing or minor flight delays.

2. When Delivery Starts

Delivery begins once Airportr has:

• Collected your bags from the baggage carousel.

• Completed customs clearance (if arriving from an international destination).

Once your bags are ready, they will be loaded for delivery according to your booked time window.

3. Customs Clearance and Delivery Timing

If customs clearance is required:

• Clearance times vary depending on the volume of arrivals and customs inspections.

• Most bags clear within a few hours, but delays may occasionally occur.

• You will be notified by SMS or email if customs processing impacts your delivery timeline.

Airportr cannot start delivery until customs clearance is fully completed.

4. Delivery Slot Types

Airportr offers various types of delivery slots:

• Super Saver: 6-hour window with a 2-hour estimated time of arrival (ETA) provided on the day.

• Saver: 3-hour window with closer ETA confirmation.

• Premium: 1-hour window for the most precise delivery timing.

Your choice at booking affects how quickly and narrowly your delivery is scheduled.

5. Track Your Bag in Real-Time

Once your bags are ready for delivery:

• You will receive an SMS and email containing a tracking link.

• The tracking link will update with your bag’s status in real time.

• You will see when the driver is en route and can monitor estimated arrival times.

Keeping your phone handy will ensure you can stay updated on your delivery.

6. What to Expect at Delivery

At the time of delivery:

• A driver will bring your bags to the address you specified at booking.

• Someone must be available to receive and sign for the bags, unless prior unattended delivery arrangements have been agreed.

• If nobody is available and unattended delivery is not authorised, re-delivery may be arranged (charges may apply).

Plan ahead to ensure someone is available within the delivery window you booked.

7. Manage Changes or Delays

If your flight is delayed or your travel plans change:

• Airportr automatically monitors flight arrival times and adjusts where possible.

• If changes affect your delivery slot significantly, Airportr may contact you to reschedule.

• You can also reach out if you need to amend your delivery details before or after your flight.

Contacting Customer Support

If you require assistance:

• Visit the Airportr Help Centre

• Click the Help button at the bottom of our website. Our virtual assistant will guide you and connect you to a human if needed.

Customer support is available seven days a week to assist with any queries or concerns.