Cancellation and Refund Policies

Understanding Cancellation Eligibility

You may cancel your Airportr booking and request a refund depending on your plan type, the timing of the cancellation, and the terms agreed at the time of purchase.

Cancellations must be made more than 12 hours before your booked collection time (Departure Services) or
12 hours before your flight arrival time (Arrival Services) to be eligible for the highest refund value.

Once your collection or delivery window has opened, refunds are generally not available.

To confirm your eligibility:

• Review the cancellation terms shown at checkout

• Check your confirmation email for plan details

• Log into your Airportr account to view your booking status

For full details, please review our Cancellation Terms & Conditions.

How to Cancel a Booking

1. Sign in to your Airportr account at airportr.com

2. Go to My Bookings

3. Select the booking you wish to cancel

4. Tap Cancel Booking and follow the prompts

You’ll receive a confirmation email once the cancellation is processed.

Tip: Cancel as early as possible to maximise your refund options.

When a Refund Can Be Issued

Refunds may be granted when:

• The cancellation meets the 12-hour rule (see above)

• The service has not yet commenced

• All requirements of Airportr’s Terms & Conditions are met

Some bookings may only qualify for a partial refund if cancelled close to the 12-hour cut-off.

Refund outcomes vary depending on the plan you selected.
For detailed refund values, please review our Cancellation Terms & Conditions.

When Refunds Are Not Available

You may not be eligible for a refund if:

• You cancel within the 12-hour window

• The service cannot be completed due to ineligibility, no-show, or incorrect information

• The service was successfully delivered

• The associated airline does not permit changes or cancellations

Please ensure all travel details are correct before finalising your booking.

How Refunds Are Processed

If your refund is approved:

• You will receive a confirmation email with the refund details

• Refunds are processed to the original payment method

• Processing may take 5–10 business days, depending on your bank

Airportr cannot issue refunds to alternative accounts.

Cancelling Due to Airline or Flight Changes

If your flight is cancelled, delayed, or rebooked:

• You may amend your booking if the new flight remains eligible

• If not, you may cancel and request a refund (policy applies according to plan)

Update flight details promptly to avoid disruption or cancellation charges.