Security Measures

Understanding Airportr’s Security Commitment

Airportr is committed to maintaining the highest standards of safety and security across all stages of baggage handling. Security measures are aligned with airport, airline, and national regulatory requirements to ensure that all customer baggage and personal data are protected.

All services are delivered by trained, background-checked staff operating under strict compliance protocols.

Securing Your Baggage During Collection and Transit

To ensure the safety of your belongings:

• Airportr team members wear official ID and branded uniforms.

• Vehicles used for transport are GPS-tracked and securely locked during transit.

• Bags are scanned and tagged at the point of collection.

• Chain-of-custody protocols ensure bags are never left unattended or transferred to unauthorised persons.

Each stage is tracked from collection to final delivery or airline handover.

Verifying Customer Identity

Airportr may require proof of identity to protect against unauthorised access or fraud:

• Customers (or authorised representatives) may be asked to present a valid photo ID at collection or delivery.

• The name on the booking must match the passenger and airline ticket.

• If someone else is handing over or receiving bags, they must be pre-authorised during the booking process.

Identity checks ensure only authorised individuals handle your baggage.

Screening and Compliance with Airline and Aviation Regulations

To comply with aviation security standards:

• All bags are screened and visually inspected prior to airline check-in or delivery.

• Bags containing prohibited, undeclared, or suspicious items will be flagged and may be returned or escalated to authorities.

• Airportr works in coordination with airline security teams and airport authorities to maintain full regulatory compliance.

Customers must ensure their bags do not contain restricted or dangerous goods.

For guidance, refer to Policies & Guidelines: Baggage Policies.

Protecting Customer Data and Payment Information

Airportr protects your personal data through multiple layers of security:

• All transactions are secured with end-to-end encryption.

• Customer data is stored in line with UK GDPR regulations.

• Access to sensitive data is strictly limited to authorised personnel.

Airportr does not store full card details and uses trusted third-party processors for all payments.

For more, see Policies & Guidelines: Privacy Policy.

Training and Vetting of Staff

All Airportr team members undergo:

• Criminal background checks and right-to-work verification

• Aviation security clearance where applicable

• Regular training on security protocols, baggage handling, and customer service

Only certified and trusted personnel are allowed to handle your luggage or access service areas.

Handling Security Incidents or Suspicious Activity

Airportr takes any security breach or suspicious behaviour seriously:

• Security incidents are logged and investigated immediately.

• Customers will be contacted if there is any risk to their baggage or personal data.

• Airportr works with law enforcement and regulatory agencies when required.

If you suspect a problem, report it through the Help Centre immediately.

Contacting Customer Support

If you require assistance:

• Visit the Airportr Help Centre

• Click the Help button at the bottom of our website.
  Our virtual assistant will guide you and connect you to a human if needed. Customer support is available seven days a week to assist with any queries or concerns.