Privacy Policy

Understanding How Airportr Uses Your Data

Airportr collects and processes personal data to provide baggage services, improve customer experience, and comply with legal obligations. This includes:

• Identifying and authenticating users

• Managing bookings and service delivery

• Providing operational updates (e.g. SMS or email notifications)

• Processing payments securely

• Meeting regulatory and airline compliance requirements

Your data is handled in accordance with UK GDPR and other applicable data protection laws.

What Personal Data Is Collected

Airportr may collect the following types of personal information:

• Contact details: Name, email address, and phone number

• Booking information: Flight details, address for collection or delivery, and bag specifications

• Payment information: Card details (securely processed via third-party providers)

• Identification: May be required for certain airlines or customs checks

• Device data: IP address, browser type, and cookies (to improve website performance)

Data is collected directly from you during booking or indirectly through partners such as airlines.

How Your Data Is Shared

Airportr shares your personal data only when necessary and with trusted third parties, including:

• Partner airlines: For baggage check-in and flight validation

• Logistics providers: To carry out collection and delivery services

• Payment processors: To handle transactions securely

• Regulatory bodies: When required by law or aviation security rules

All third-party providers are contractually obligated to protect your data and use it only for the intended purpose.

How Long Your Data Is Retained

Airportr retains your data only as long as necessary for operational, legal, or customer service purposes:

• Booking and service data: Typically retained for 6 years for audit and compliance

• Marketing preferences: Retained until you update or withdraw your consent

• Inactive accounts: May be anonymised or deleted after a set period of inactivity

Retention periods are reviewed regularly to ensure compliance with data minimisation principles.

How You Can Manage Your Data and Preferences

You have the right to access, update, or delete your personal information. You can also:

• Update your email or phone number in your Airportr account

• Opt out of marketing emails via the unsubscribe link

• Request a copy of your data or ask for it to be erased (subject to eligibility)

To make a data-related request, please visit the Help Centre and follow the instructions under the privacy and data protection section.

How Your Data Is Protected

Airportr implements robust technical and organisational safeguards to secure your information:

• Data encryption: Used during transfer and storage

• Access controls: Limited to authorised personnel only

• Secure systems: Regularly monitored and tested for vulnerabilities

Security protocols align with industry standards and UK data protection law.

Use of Cookies and Tracking Tools

Airportr uses cookies to improve website functionality, personalise user experience, and analyse traffic patterns. These include:

• Essential cookies: Required for booking and navigation

• Analytics cookies: Used to understand site usage and performance

• Marketing cookies: For relevant promotions and advertising (with consent)

You can manage your cookie preferences when prompted or via your browser settings.

Contacting Customer Support

If you require assistance:

• Visit the Airportr Help Centre

• Click the Help button at the bottom of our website.
  Our virtual assistant will guide you and connect you to a human if needed. Customer support is available seven days a week to assist with any queries or concerns.