Terms and Conditions

Reviewing the Terms of Service

Airportr’s Terms and Conditions govern the use of its services, including home bag collection, airline check-in, and airport-to-door baggage delivery. Customers agree to these terms at the time of booking.

To view the full legal terms, visit the Terms and Conditions section linked in the footer of airportr.com.

Key points are summarised below for ease of reference.

Understanding Eligibility Requirements

To use Airportr services, customers must:

• Be at least 18 years old.

• Hold a valid airline booking with an eligible partner airline.

• Provide accurate and complete details during booking.

• Be present (or have a nominated person present) at the confirmed collection/delivery time.

Baggage must comply with Airportr’s baggage policies, airline check-in rules, and customs regulations.

Accepting Service Limitations

Airportr services are subject to operational constraints:

• Geographic availability is limited to specific airports and postcode zones.

• Flight eligibility depends on partnerships with specific airlines.

• Service windows are fixed, and last-minute changes may not be accommodated.

• Airportr reserves the right to refuse service due to safety, regulatory, or capacity reasons.

Check availability using the online postcode and airline checker before booking.

Complying with Baggage Restrictions

By booking, you agree that:

• Your bags do not contain prohibited, restricted, or fragile items (e.g., weapons, perishable goods, valuables).

• All baggage is properly packed and secured.

• Items are within airline weight and size limits unless otherwise approved.

Failure to comply may result in refusal of service without refund.

Refer to Policies & Guidelines: Baggage Policies for full details.

Making and Amending a Booking

Bookings must be made through the official Airportr website. You agree that:

• All information submitted is accurate and complete.

• You are responsible for ensuring that flight and passenger details are correct.

• Amendments must be made within published deadlines and are subject to availability.

Significant changes may incur charges or affect service eligibility.

Cancelling a Booking

Customers may cancel their booking in accordance with Airportr’s Cancellation and Refund Policy:

• Cancellations must be made before the collection/delivery window begins.

• Refunds may not be issued for no-shows or late cancellations.

• Certain promotional or discounted bookings may be non-refundable.

Refer to Policies & Guidelines: Cancellation and Refund Policies for full details.

Accepting Responsibility and Liability Limits

By using Airportr services, customers accept:

• Airportr is responsible for baggage only while it is in its custody.

• Airlines assume responsibility after check-in.

• Compensation for lost or damaged items is limited and subject to Airportr’s Terms of Service.

• Claims must be submitted promptly with appropriate documentation.

Airportr’s liability is capped in accordance with UK logistics and airline service regulations.

Agreeing to Communications and Data Use

Airportr may:

• Contact you via SMS or email regarding your booking status or service updates.

• Collect and process your data in line with its Privacy Policy for operational purposes.

You may opt out of promotional communications but not essential service messages.

Contacting Customer Support

If you require assistance:

• Visit the Airportr Help Centre

• Click the Help button at the bottom of our website.
  Our virtual assistant will guide you and connect you to a human if needed. Customer support is available seven days a week to assist with any queries or concerns.